Need help?
Frequently Asked Questions
Order
Not at this time, but international shipping is coming soon. Stay tuned for updates and future shipping options.
We begin processing orders as quickly as possible. Contact us at support@selfacceptance.com as soon as you can, and we will do our best to help. Once an order has entered fulfillment, changes or cancellations may no longer be possible.
You will receive an order confirmation by email after checkout. If you do not see it, check your spam or promotions folder and confirm that the email address entered at checkout was correct.
Contact us right away at support@selfacceptance.com. We will do our best to update the address before your order ships, but we cannot guarantee changes once fulfillment has begun.
Shipping
Orders are typically processed within [X to X business days]. Once shipped, delivery times vary based on your location and selected shipping method. You will receive tracking information as soon as your order is on the way.
Not at this time, but international shipping is coming soon. Stay tuned for updates and future shipping options.
Once your order ships, you will receive an email with tracking details. Please allow a little time for the carrier to update the tracking information.
Carrier delays can happen, especially during holidays or severe weather. Start by checking your tracking details. If there has been no movement for several days, contact us at support@selfacceptance.com and we will help you look into it.
Sizing & Fit
Our hoodies are designed with an intentionally oversized fit. Joggers and straight-leg sweatpants offer a relaxed, comfortable silhouette. Review the size guide on each product page before ordering.
Choose your usual size for the intended relaxed or oversized fit. Size down for a closer fit or size up for an even roomier feel.
The size guide is available on each product page near the size selector. We recommend comparing the measurements with a similar item you already own.
PRODUCTS & CARE
Our apparel is made with premium heavyweight fleece and a soft interior designed for warmth, structure, and everyday comfort. Exact fabric details are listed on each product page.
Follow the care instructions printed on the garment label. In general, washing in cold water with like colors and drying on low heat helps protect the fit, softness, and embroidery.
We do our best to display colors accurately, but shades may appear slightly different depending on lighting and screen settings.
Yes. Many of our hoodies, joggers, and straight-leg sweatpants are available in coordinating Comfort Collection™ shades.
RETURNS & EXCHANGES
We accept returns of eligible unworn, unwashed items with original tags attached within 7 days of delivery. Review our full return policy for complete details and exclusions.
We offer a 30-day return window. Items must be unworn, unwashed, and returned with the original tags attached.
Direct exchanges will not be available at launch. To exchange an item, please return the original item and place a new order.
Damaged or incorrect items must be reported within 7 days of delivery.
SUPPORT
We are here for you. Contact us at support@selfacceptance.com, and our team will respond within 1-2 business days.
I’d also change the page eyebrow from NEED HELP? to WE’RE HERE FOR YOU. It feels warmer and much more aligned with the Self Acceptance brand.